We’ve tried to make these processes as simple and fast as possible. Here, we explain how it works.


Get helpful tips and guidance on everything relating to U & I drinks. Read our policies and find answers to common questions here:

How do you source products

We source our drinks collections from all over the world and focus on bringing unusual and rare items to market for your satisfaction. We work directly with local suppliers and industries to support their businesses accessing a global market and bringing a piece of their world into ours! 

When do you get new products

We are adding new products to our range all the time. Typically we add several new lines each month. So if you haven’t seen something you like yet, keep visiting as you are sure to find something.

Which payment methods are accepted

At Ineza we accept all forms of major credit and debit cards through PayPal, who provide our secure payment engine for processing all purchases. If you don’t have a PayPal account, don’t worry as you can pay without an account using your card, or you can simply and quickly create an account

We expect to provide other payment methods soon.

When will my order be shipped?

We endeavor to ship all orders the same day you order, but in most cases orders will be dispatched the day after you order and are delivered within 3 business days. Occasionally this can take up to 5 working days. Express shipping is available if you need the item a little quicker. 

How much is shipping?

We ship UK-wide for free when you spend over £40 on a single order with us. If you do not meet this threshold, the flat fee for worldwide shipping depends on the weight of your order and this will be calculated at checkout automatically.

0-2Kg = £3.95

2+Kg = 5.95

What if i need to change my shipping address

Please contact us immediately on if you need to adjust your delivery address. We cannot always make this change, so the sooner you let us know the better.

How can i track my order

If you want to know the current status of your order please contact us directly. We are working on implementing a tracking system so you can do this from the comfort of your own home and this information will be updated once that is available

Can i get same day delivery

At the moment we are unable to offer same-day delivery. However, you will find next day options available at checkout depending on your product selection and the time of day you order. In most cases, items will be delivered ahead of the schedule we have indicated.

What is your returns policy

You can return a product to us at any time within the 14 day returns period. If you wish to exchange for something else, please let us know straight away. Items must be returned in the same new condition they were dispatched in and with all tags and packaging undamaged. Please read our full policy for more details.

How do i return an item

If you are not happy with your purchase for any reason, you can return it to us within 14 days and receive a full refund once we have received the item(s) and verified they are not damaged or used. Please write to us on if you wish to return something, forwarding your email confirmation from the original order and explaining your reasons for return.

How will i receive my refund

Once authorised, you will be refunded in full using the payment method you selected when you purchased from us. It is not possible to change the refund method. You may also choose to have a store credit if you are looking to purchase again. Refunds to your payment method will take up to 7 business days to arrive.