Refund policy

Returns and Refunds Policy

Cancellation

You can cancel your order at any time up to 14 working days after the date of delivery. To do this, please email us on info@uandidrinks.co.uk with your order number and reason for return before doing anything else. Do not return products to the manufacturer as they will not provide you with a refund. Once 14 days have expired after delivery we will not be able to accept any return. You do not have to give any reason for the cancellation. However, a brief explanation may help us to improve the service that we offer to customers in the future. To be eligible for a return and refund your items must be unopened, undamaged and with all original labels and packaging attached without any damage. If your purchase is cancelled within 8 hours of ordering we will be able to process much faster since the item will not have already been shipped.

Returning

You must then return the goods to us at your own shipping expense and only by an insured, tracked courier. If the item is damaged or defective in any way, please send us photos when you email to request a return. If your return is approved, you will send the goods back to us at your own expense and once they have arrived back in our warehouse and been inspected we will refund the cost of shipping along with the payment for those products. In all circumstances, please ensure that the goods are packaged adequately to protect against damage. Goods must be in the exact same condition they were sold in. If you purchased our package protection service, you should read below and in our FAQ about how to manage your return.

If you fail to take care of the goods before they are returned to us, and this results in damage or deterioration, you may not be eligible for a refund.

Faulty Goods

If there is a problem with the goods, please contact us as soon as you can.

Sale Items

All items are subject to the same standard returns policy.

Refunds (if applicable)

Returns take up to 5 business days to process once they have arrived at our facility. Refunds, once approved, can take up to 7 business days from approval. This varies depending on your financial institution. Once your refund has been approved you will receive an email notification.

If you haven’t received a refund yet but have received a notification to expect one, please follow this process before contacting us:

– Check your bank account again.
– Contact your credit card company
– Contact your bank as there can be some delays processing your refund.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@uandidrinks.co.uk.

These terms apply to all orders. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders. Any changes to terms and conditions will be available on our website. Our terms and conditions were most recently updated on 01/09/2021

You may also check our FAQ for any other questions you have related to this topic

Route Package Protection (if applicable)

We’ve partnered with Route to provide you a way to receive package protection on your order. Route Package Protection covers lost, stolen, and damaged items that fit the following criteria. Review the policies to understand what lost, stolen, and damaged items Route will cover.

Note: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

When replacing an item, Route covers the subtotal of the order, the Route premium, shipping costs, and taxes. Route does not pay custom/duty fees.

For a detailed breakdown of Route’s official insurance policy, please see https://route.com/insurance

For more information about Route Package protection, please click the link below.

Awful customer service

First of all they forgot to send half of my order. I emailed to try fix this issue and got no response. 3 emails later, still no response. In the meantime I’ve had 3 emails asking me to review my order. So here you are. I wish I could give 0 star review.

Paid for next day delivery by 3pm - it never happened

I paid for next day delivery by 3pm and got my package 4 days after. Bad customer service

Virunga Gold

To start Clean Crisp fading to Strong sweet honey like finish , you can tell its strong
beer at 6.5% Volume. Strong sweet aftertaste.

Worst company ever

Order not delivered six weeks after payment taken. All reminders have been ignored.

Glorious still sweet Vouvray

I know my taste is unusual, but to sit down at 6pm, feet up and relaxing with a glass of Nicolas Brunet 2015 Vouvray Tranquille Moelleux is a glorious start to a perfect evening by the fireside in front of the television. Throw in a crispy biscuit snack and heaven is not far away.

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